Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To make an return please use the contact form on the website or email us directly to contact@shirstudio.com. Please provide us with a name and order number.

Once your return has been approved, we will provide the correct return address and detailed return instructions. Items sent without prior approval may not be accepted.

Return Shipping Costs

Customers are responsible for all return shipping costs unless the item is defective, damaged, or the wrong item was received. Original shipping charges are non-refundable.

We recommend using a tracked shipping service when returning items, as we cannot guarantee receipt of returned items.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank, credit card provider, or payment service provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: contact@shirstudio.com